At Ehsaas, every order is handled with the same care and warmth with which we craft our gifts. This Shipping Policy explains how and when your order will reach you.
Order Processing
Standard Products: Ready-to-ship, non-customised items are usually dispatched within 3–5 business days of order confirmation.
Personalised / Custom Orders: Because each piece is made specially for you, customised products may require additional processing time. The estimated dispatch time will be clearly communicated at checkout or by our team after your order is placed.
Delivery Timelines
We currently ship across India (and to selected international destinations on request).
Delivery time depends on your location and courier partner, but most orders arrive within 5–10 business days after dispatch.
During festive periods or due to unforeseen courier delays, delivery timelines may extend slightly. Our support team will keep you updated in such cases.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
For bulk or special orders, shipping costs may vary and will be communicated individually.
Tracking Your Order
Once your order has been shipped, you will receive an email or SMS with the tracking details so you can follow its journey until it reaches you.
Delivery Issues
If your package arrives damaged, incomplete, or delayed, please contact us within 24 hours of delivery. We will work swiftly to resolve the issue.